SelfService

It takes an average of 2 to 3 months, with the process including requirements definition, production, software configuration, delivery, installation, and training.
The market is highly personalized, and each project is adapted to the specific needs of the business – type of site, processes, and integrations.
Therefore, the timeframe may vary for more complex solutions to ensure the system meets the actual work as accurately as possible.

A self-service kiosk is not suitable for every scenario. If the primary value of the service comes from personal consultation, human contact, or complex service, automation may not bring real benefit.
At the same time, there are businesses (such as parking lots, car washes, or 24/7 services) where the goal is not to reduce queues but to ensure continuous operation without staff.
Therefore, the decision should be assessed according to the specific business model – not only in terms of workload but also in terms of how value is created for the customer.

Yes, we offer both standard self-service kiosks and fully customized solutions tailored to specific businesses.
This includes choice of configuration, operating environment, integrations, and adaptation to the site's specific processes.
The goal is for the solution to be adapted to the actual way of working, rather than the business having to change to suit the technology.

We can work with various software systems depending on the industry and business needs.
For restaurants, we have implemented projects with Barsy and can also work with Hype, Tabl.bg, Detelina, and other POS systems.
In other fields, we have experience with custom software development for parking lots, museums, queue management, gyms (GymRealm Manager), and public spaces. We are able to adapt to specific software – because it is precisely that which is key to the successful operation of any self-service solution.

Yes, we offer a comprehensive process – from delivery and assembly to installation, staff training, and subsequent maintenance.
Implementation doesn't end with device delivery – it's crucial for the system to operate stably in a real-world environment.
Therefore, we also provide team training so they can use the solution confidently and effectively.

The project begins with a needs analysis and consultation, followed by the selection of the most suitable solution. This is followed by manufacturing, configuration, installation, training, and commissioning. The guiding principle is to offer the most effective solution, not just the most expensive one.

It depends mainly on the type of business, the service model, and how much the processes can be standardized.
Self-service solutions work best where there are repetitive actions, a need for optimization, or 24/7 access to the service.
If you are unsure, we can provide a realistic assessment after an initial conversation based on your specific case.